CAR RENTAL TERMS & CONDITIONS
REQUIREMENTS TO RENT A VEHICLE
To rent a vehicle from Southland Rent a Car, the following requirements apply:
Minimum driver age: 23 years.
A valid driver’s license held for at least 3 years.
A valid identity document or passport.
An accepted credit card to provide a security deposit of CLP $600,000.
Signing of the rental agreement and the vehicle delivery report.
Additional drivers must be registered and authorized. There is no additional charge for additional drivers.
PAYMENT METHODS
Southland Rent a Car accepts the following payment methods:
Credit card.
Cash upon vehicle delivery.
Bank transfer to our bank account.
WHEN IS PAYMENT REQUIRED?
Payment must be completed before the rental period begins or when the vehicle is collected.
RESERVATIONS AND ADVANCE PAYMENTS
A deposit of 20% of the total rental amount is required to confirm a reservation.
If the customer cancels at least 30 days before the scheduled arrival date, an amount equivalent to 10% of the total rental price will be refunded.
Cancellations made after this deadline are subject to the reservation conditions communicated to the customer and applicable law.
ADDITIONAL SERVICES INCLUDED
At Southland Rent a Car, we want you to enjoy your journey through Patagonia with comfort, safety, and peace of mind.
GPS Navigation: Available at no additional charge, upon prior request and subject to availability.
Child Safety Seats: Available at no additional charge, upon prior request and subject to availability.
TRAVEL ASSISTANCE
We provide guidance and assistance to our customers throughout the rental period, in accordance with the terms of the rental agreement.
PERMITS TO TRAVEL TO ARGENTINA
We assist customers with the necessary documentation to travel to Argentina with our rental vehicles.
Cross-border travel requires prior coordination and is subject to applicable requirements and additional charges.
ONE-WAY RENTALS & RETURNS IN ANOTHER CITY
Southland Rent a Car offers the possibility of picking up and returning rental vehicles in different cities throughout Chile and, subject to prior authorization, in Argentina.
This service must be arranged in advance and is subject to vehicle availability, operational conditions, and additional charges depending on the destination.
One-way rentals and returns in Puerto Natales or other locations must be confirmed by Southland Rent a Car before the reservation is finalized.
TRAVEL TO ARGENTINA & BORDER CROSSINGS
Southland Rent a Car allows customers to travel to Argentina with prior authorization.
Crossing the international border requires a permit issued by the Chilean National Customs Service (Servicio Nacional de Aduanas), which must be arranged in advance through Southland Rent a Car.
This service is subject to additional charges depending on the duration of the trip and the applicable booking conditions.
Customers must request the necessary authorization in advance and present all required documentation when crossing the border.
International travel is subject to applicable customs regulations, insurance requirements, and prior approval by Southland Rent a Car.
RESERVATIONS & CANCELLATIONS
Southland Rent a Car confirms reservations by vehicle category. A specific brand, model, or color cannot be guaranteed.
Reservation Confirmation: An advance payment equivalent to 20% of the total rental amount is required to confirm a reservation.
Early Cancellation: If a customer cancels at least 30 days before the scheduled vehicle pick-up date, an amount equivalent to 10% of the total rental price will be refunded.
Late Cancellations: Cancellations made less than 30 days before the scheduled pick-up date are subject to the cancellation conditions agreed upon at the time of booking and applicable law.
No-Show: Reservations are held for up to one hour after the confirmed pick-up time. If the customer fails to arrive or contact Southland Rent a Car within this period, the reservation may be considered a no-show.
Reservation Changes: Changes to rental dates, vehicle category, or rental duration are subject to availability and confirmation by Southland Rent a Car.
INSURANCE, SECURITY DEPOSIT & DEDUCTIBLES
Security Deposit: A temporary credit card authorization of CLP $600,000 is required when renting a vehicle. Its release is subject to verification of any outstanding obligations and the processing times of the card issuer.
Vehicle Insurance: Our rental vehicles are covered according to the insurance policies and conditions specified in the rental agreement.
Standard Deductible: 25 UF plus VAT, subject to the applicable insurance coverage conditions.
Special Deductible: 50 UF plus VAT in cases involving vehicle rollover or engine damage resulting from engine seizure, in accordance with the rental agreement and applicable insurance exclusions.
Accidents and Incidents: In the event of an accident, theft, or vehicle damage, customers must immediately contact Southland Rent a Car and follow the procedures established in the rental agreement.
Roadside Assistance: Assistance is provided according to the rental agreement, taking into consideration the vehicle’s location and service availability.
All applicable insurance coverage, exclusions, deductibles, and customer responsibilities are detailed in the General Rental Terms and Conditions.
General Rental Terms and Conditions
Turismo Southland EIRL · Trading Name: Southland Rent a Car · Punta Arenas, Chile
1. GENERAL PROVISIONS
Turismo Southland EIRL, operating under the trading name Southland Rent a Car (the Rental Company), rents the vehicle identified in the rental agreement to the customer. The rental agreement, these General Terms and Conditions, and the Vehicle Handover and Return Report form an integral part of the agreement.
The renter declares that all personal information and documents provided are authentic, valid, and up to date.
2. RESERVATIONS AND CANCELLATIONS
Reservations are confirmed by vehicle category, without guaranteeing a specific make, model, or color.
An advance payment of 20% of the total rental amount is required to confirm a reservation.
If the customer cancels at least 30 days in advance, an amount equivalent to 10% of the total rental price will be refunded.
Later cancellations and unused reservations are governed by the conditions communicated at the time of booking and applicable legal rights.
The vehicle will be held for up to one hour after the agreed pick-up time. After this period, if the customer has not provided notice, the reservation may be considered a No-Show.
3. AUTHORIZED DRIVERS
Only the renter and additional drivers expressly registered and authorized by the Rental Company may drive the vehicle.
The minimum driver age is 23 years, and drivers must have held a valid driver’s license for at least three years.
All drivers must present a valid driver’s license and identity document or passport. Additional documentation may be required when necessary to drive legally in Chile.
There is no additional charge for authorized additional drivers.
4. VEHICLE HANDOVER
The vehicle’s condition, accessories, documentation, and fuel level will be recorded in the Vehicle Handover and Return Report, which the renter must review.
Vehicle pick-ups or returns outside regular office hours must be arranged in advance and are subject to a charge of CLP $55,000 per service.
Although the Rental Company may occasionally accommodate handovers before 10:00 PM, this is not guaranteed and does not automatically waive or modify the applicable surcharge.
5. RENTAL PERIOD
Each rental day consists of 24 consecutive hours beginning at the agreed vehicle handover time.
A three-hour grace period is allowed for returning the vehicle. Once this period has been exceeded, an additional rental day will be charged.
Any extension must receive prior authorization from the Rental Company and may be subject to a different rate.
Continued use of the vehicle after the agreed rental period without authorization does not constitute an automatic extension of the agreement.
6. VEHICLE RETURN
The vehicle must be returned at the agreed location, date, and time, together with its accessories and in the condition recorded in the handover report, allowing for normal wear and tear.
The vehicle must be returned with the same fuel level as at pick-up. Any fuel shortage will be charged according to the rate communicated in the rental agreement.
Normal vehicle cleaning is included.
Difficult stains requiring specialized upholstery cleaning may incur a charge of CLP $40,000, subject to verification.
Returns in another city or country are permitted only when expressly authorized and when the applicable charges have been agreed upon.
Customers are responsible for removing their personal belongings from the vehicle.
7. RENTAL PRICE, MILEAGE AND SERVICES
The base rental rate and applicable additional charges will be specified in the reservation or rental agreement.
Rentals of three days or longer include unlimited mileage.
For rentals of fewer than three days, a charge of CLP $500 per kilometer driven applies in addition to the daily rental rate.
Baby seats and authorized additional drivers are provided at no additional charge.
GPS devices, snow chains, transfers, one-way returns, and other additional services are subject to quotation and prior acceptance.
Prices listed in previous versions of rental documents are not automatically considered current.
8. RENTAL REQUIREMENTS AND SECURITY DEPOSIT
Renters must provide valid documentation and comply with the driving requirements established in Clause 3.
A temporary security authorization of CLP $600,000 is required on a credit card accepted by the Rental Company.
The application and release of the security deposit are subject to legally enforceable obligations, properly documented charges, and the conditions communicated at the time of rental.
The time required for the bank to release the authorization may depend on the credit card issuer.
9. INTERNATIONAL BORDER CROSSINGS
International border crossings require prior authorization from the Rental Company and compliance with all applicable customs procedures and insurance requirements.
For travel to Argentina, the required permit is processed through the Chilean National Customs Service (Servicio Nacional de Aduanas de Chile).
Permit charges are CLP $120,000, CLP $180,000, or CLP $240,000, depending on the duration of the trip. International insurance is included according to the documentation issued.
Customers must provide the necessary information in advance and comply with the authorized countries, travel dates, and conditions.
Travel to other countries and vehicle returns outside Chile require express authorization and specific written conditions.
Roadside assistance or a replacement vehicle abroad is not guaranteed beyond the coverage actually contracted.
10. PROHIBITED USES
The following activities are prohibited:
Allowing unauthorized persons to drive the vehicle.
Driving under the influence of alcohol or drugs.
Subletting the vehicle.
Using the vehicle for illegal activities, racing, or unauthorized commercial passenger or goods transportation.
Exceeding the vehicle’s permitted passenger or load capacity.
Towing without authorization.
Modifying or repairing the vehicle without the Rental Company’s consent.
Driving on unauthorized roads or terrain.
Crossing international borders without the required authorization.
Tampering with installed devices.
Abandoning the vehicle without notifying the Rental Company.
The renter must comply with all restrictions applicable to the vehicle’s category and drivetrain.
11. FINES AND TRAFFIC VIOLATIONS
The renter is responsible for fines, tolls, and traffic violations attributable to the use of the vehicle during the rental period, including those notified after the rental has ended.
All charges must be properly documented and collected in accordance with the rental agreement and applicable law.
12. RENTER RESPONSIBILITIES
The renter must safeguard and operate the vehicle with due care and promptly report any damage, loss, or malfunction.
The renter is responsible for losses or damage legally and contractually attributable to them, subject to the limits, coverage, and exclusions validly agreed upon.
Vehicle recovery expenses and damage to third parties will be governed by the circumstances of the incident, the rental agreement, and the applicable insurance policies.
13. ROADSIDE ASSISTANCE
In the event of a mechanical breakdown or incident, the customer must contact the assistance telephone number specified in the rental agreement.
Assistance may include battery support, replacement of a flat tire with the spare tire, vehicle unlocking, and coordination of towing services, depending on the circumstances and contracted coverage.
Response times depend on the vehicle’s location, accessibility, and service-provider availability.
14. REPLACEMENT VEHICLE
In the event of a mechanical failure not attributable to misuse or negligence, the Rental Company will arrange an appropriate solution and, when applicable, a replacement vehicle, subject to availability and applicable obligations.
If the vehicle becomes immobilized due to improper use, the responsibilities and coverage established in the rental agreement will apply.
A replacement vehicle is not guaranteed outside Chile.
15. ACCIDENTS, THEFT AND OTHER INCIDENTS
In the event of an accident, theft, loss, or damage, the driver must immediately notify the Rental Company and, where applicable, the relevant authorities.
The driver must provide a description of the incident, information concerning third parties involved, available photographs, and any relevant police or administrative documentation.
The renter must not enter into agreements on behalf of the Rental Company without prior authorization.
For incidents occurring abroad, procedures involving public authorities must be carried out in the country where the incident occurred.
Assistance, recovery services, and applicable charges are subject to the relevant insurance coverage and contractual responsibilities.
16. INSURANCE COVERAGE AND DEDUCTIBLES
Insurance coverage and exclusions are exclusively those established in the rental agreement and the insurance policies in force.
As communicated commercial conditions, a standard deductible of 25 UF plus VAT applies, together with a special deductible of 50 UF plus VAT for vehicle rollover or engine seizure, where applicable under the rental agreement and insurance coverage.
The existence of a deductible does not mean that every incident is covered.
Minor damage, excluded damage, and third-party liabilities will be handled according to the terms actually contracted and applicable law.
17. REGISTERED ADDRESS AND FINAL PROVISIONS
Turismo Southland EIRL has its registered address in Punta Arenas, Chile.
These General Terms and Conditions supplement the individual rental agreement and the Vehicle Handover and Return Report.
In the event of discrepancies concerning rates, services, or insurance coverage, the documents accepted by the parties and applicable legislation must be considered.
No provision of these Terms and Conditions limits the non-waivable rights of consumers.